Teal SwanUser Agreement

User Agreement

These Terms of Use were last updated on Jan 08, 2014.

The following Terms and Conditions of Use contain the terms and conditions that
govern your use as the Customer of Teal Swan services.

The Customer is defined as anyone who accesses Teal Swan regardless of whether said Customer is a registered user and regardless of whether said Customer places an order or not. These Terms of User describe your rights and responsibilities as the Customer of Teal Swan and govern all purchases made at Teal Swan

Teal Swan services are provided to individuals who are at least 18 years old or minors aged between 13 and 17, who have parental permission to open and maintain an account. Use of the Teal Swan web site service constitutes acceptance and agreement of these Terms of User. Please read all terms and conditions carefully before using Teal Swan and placing an order.

In registering for a Teal Swan account, once the "Submit" button is clicked and the registration process is completed, you are stating that you are eligible for an account and you agree to be bound by all of these terms and conditions of the service and any additional terms and conditions defined for Teal Swan account users.

Teal Swan reserves the right to add, delete and/or modify any of the terms and conditions contained in this Terms of Use, at any time and in its sole discretion, by posting a change notice or a new agreement on the Teal Swan web site. If any modification is unacceptable to you, you can choose to terminate your use of the Teal Swan website and all its related service. Your continued use of the Teal Swan web site will constitute binding acceptance of the changes of the Terms of Use.

In order for Teal Swan to quickly, efficiently and professionally serve our customers’ needs as well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email or the contact form. Inquiries will be electronically confirmed to you within minutes and responded to within 48 hours or less as long as your order number or the word "Teal Swan" is placed in the subject line of your email, and it is successfully sent to support@Teal Swan ONLY. Please DO NOT send emails to any other Teal Swan email addresses (unless otherwise requested by Teal Swan staff) since it will be discarded as SPAM.

In case of any disputes between the Customer and Teal Swan, Teal Swan reserves the final right of decision.

  1. All content on Teal Swan, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, videos and anything else that may appear on Teal Swan is for personal use only and not to be reproduced for any other purposes without prior permission from Teal Swan. All content that is the property of Teal Swan are protected by international copyright laws.

  2. Teal Swan shall not be liable or responsible for any injury or damage to any person or property whatsoever by reason of, or in any manner growing out of, any content posted by Teal Swan or third parties.

  3. There may be links on Teal Swan that lead to Third Party web sites posted either by Teal Swan or another party. The Customer is advised to read the privacy policy and terms of use of these websites. Teal Swan is not responsible for any materials or content found on such Third Party web sites and will not be held liable for any consequences as a result of the Customer accessing or using these Third Party web sites.

  4. Teal Swan reserves the right to modify, remove and/or delete any material that is illegal, obscene, abusive, pornographic, harassing, threatening, defamatory, invading privacy or infringing intellectual property rights.

  5. Teal Swan does not accept any responsibility or liability for any losses, damage or injury of any kind which is in any way connected with the Customer’s use of Teal Swan’s products.

  6. The Customer certifies that (s)he is over the legal age 18 and has the ability to enter into any and all transactions on Teal Swan website. For Customers aged between 13 and 17, they can only use the website services under the supervision of their parents or legal guardians. Users aged below 13 are not permitted to use the website.


    Cash Dollars and SD Points are exclusive currencies used on Teal Swan. No more than 90% of any item valid for purchase with Cash Dollars on Teal Swan can be paid for with Cash Dollars. SD points can only be used to redeem exclusive products listed as SD points specific promotional deals on Teal Swan. The redemption of products with SD points runs on a first come, first served basis and is only available while stocks last. Promotion deals may end, become invalid or be terminated at any point without prior notice. Teal Swan reserves the final right of decision in the distribution, earning and use of these currencies and may add, delete, and/or modify any rights related to these currencies without prior notice.


    The Customer may make cancellation of any order by successfully contacting our customer support team before shipment has been made. The Customer may not in any case cancel the order if the order has already been shipped and the email notification of shipment has been sent. In case of any disputes between the Customer and Teal Swan, Teal Swan reserves the final right of decision.


    If the Customer receives a defected good or is not 100% satisfied with their order, they may process an exchange or return via our exchange and return online form. The good in question must be unused, unwashed, and with all original packaging intact. The Customer must process their exchange or return for any order within 30 days of receiving their goods. In case of any disputes between the Customer and Teal Swan, Teal Swan reserves the final right of decision.


    Customers have the responsibility to take the appropriate care in using any products purchased from Teal Swan. All electronics should be handled with care and all food related items and utensils should be washed thoroughly before use. In the case of any harm, injuries, or any negative consequence as a result of using any product purchases on Teal Swan, it will be the sole responsibility of the Customer and Teal Swan will not be held responsible in any manner or form.


    Our delivery times for regular airmail shipments take approximately 7-15 business days for deliveries to USA and Canada. For shipments to other countries, transit may take longer due to shipping delays and increased security checks with international customs. Delivery dates are not guaranteed and may incur additional transit time due to unforeseen delays with the shipping service provider and extreme weather conditions.


    Teal Swan utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by Teal Swan. We do not currently offer overnight shipping on a local or worldwide basis. Teal Swan is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these.


    Tracking service is NOT available for orders made via regular airmail.

    If your order has been shipped out using an express courier service (e.g. FedEx), you may trace its progress using the tracking link provided in your order invoice. Our system will send you an email notification within 24 hours of your goods being dispatched.


    The Customer guarantees, warrants and certifies that it does not infringe upon or unlawfully, wrongfully, or improperly use any trademark, trade name, service mark, or copyright owned or claimed by another. The Customer further guarantees, warrants, and certifies that to its knowledge, no action, suit proceeding, or investigation has been instituted or threatened relating to any trademark, trade name, service mark, copyright formerly or currently used by the Customer in connection with the services rendered by Teal Swan. The Customer shall indemnify, defend, and hold harmless Teal Swan from and against any and all liabilities, costs or expenses which Teal Swan might incur arising from or relating to the Customer’s infringement upon, or unlawful, wrongful, or improper use of trademark, trade name, service mark, or copyright owned or claimed by another. Teal Swan reserves the right to decide in its sole discretion whether to reproduce images presented to it in connection with its business as well as the sole discretion to deny the customer the ability to ultilize the Teal Swan website.


    Due to the customized nature of our range of the range of customisable goods on Teal Swan, cancellations will not be honoured once an order has entered production. All orders are to be fully paid for at the time of production.

    Based on the advice of Teal Swan’s production team, alterations to certain aspects of your custom product order such as the merchandise brand, size, color, print process used, print size, print color etc., may be required due to limitations caused by available product, available production materials, production equipment capabilities, as well as limitations caused by the quality or type of your submitted design. In this instance you agree that Teal Swan will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Teal Swan may re-request that you accept a production alteration one additional time if an alternate method to producing your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

    Teal Swan’s responsibility is to duplicate, to the best of our ability, designs exactly as they are submitted. This may include design images that may be low resolution, defective or not suitable for printing. Teal Swan will imprint designs exactly as it was received from the customer and will not entertain written requests to alter the design after the order submission has been processed. Teal Swan is not responsible for and does not accept returns or exchanges due to the design’s "look" or "feel". Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product. Products may not be returned if it has been washed or worn or otherwise used in any manner. Teal Swan is not responsible for fading or other damage which are caused during improper washing or care. Our products are sized exactly to industry standards. Teal Swan provides detailed sizing charts in various places throughout our web site and will not be held responsible for incorrect size ordering.


    Teal Swan may terminate or suspend your account and/or access to all or part of the site, without notice, for any conduct that Teal Swan, in its sole discretion, believes is in violation of any applicable law or is harmful or detrimental to Teal Swan or a third party.

  17. NOTICE

    Teal Swan may deliver notices to you by means of electronic mail, a general notice on Teal Swan or by post. You may give notice to Teal Swan at any time by means of electronic mail to Teal Swan or by post to the following address: Unit 911, New City Center, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong.


    These Terms of Use may be modified from time to time. You should therefore read these Terms of Use, registration/account terms and the order terms before you user Teal Swan, register an account or place any order.


    These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use.